Shipping, tax and returns
As a global charity for parrot conservation and welfare across many countries and continents, we source our products from many locations and artisans delivering them worldwide. This means you may receive your order in several packages from various locations.
Your order may be delivered in separate packages and at various times as we source products from our partners who ship them direct.
Types of shipping
We cannot be responsible for undelivered goods - this lies with the shipping companies and customs.
Standard shipping does not have tracking and we are not responsible for undelivered goods by this method. We will always offer as much assistance as we are able with postal dates, packaging descriptions, etc.
Packages are tracked, and we will inform you of your tracking number so you can follow the shipping. Please be aware that some countries do not support tracking and deliveries are only tracked to the border.
Not all print on demand products can be tracked it will depend on the supplier and country.
Smaller items from the UK. Other countries vary - some have just tracking, signature only and some both for more details visit: https://www.royalmail.com/sites/default/files/Royal-Mail-International-Tracking-Signature-Services-List-April2017.pdf
We use several couriers depending on location and service.
Please note many of our 'print on demand' products from UK suppliers does not include tracking
Print on demand products
To able us to bring you a wide and exciting range of unique products use what is called ‘print on demand’ where goods are not produced until ordered and are made in different location in the world. Please check you are satisfied with the conditions before placing your order.
If an item is unavailable in the EU the same product will be offered from the USA which will take longer and incur extra shipping fees and conditions below. You will be notified before placing the order.
Multiple factors affect whether an order can be fulfilled and shipped from our Europe location. Those include product type availability, stock availability, and shipping address. Order routing happens automatically so the branch that's the best fit will fulfill an order. We don't guarantee all orders shipping to a specific country will always ship from our Europe location.
Our Europe location may fulfil orders being shipped to the following countries:
Europe: Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, Ukraine, United Kingdom, Vatican City
The World Parrot Trust only offers reprints or replacements for faulty orders. Only if there are subsequent issues with the replacement will a refund be provided.
The World Parrot Trust only offers replacements for lost orders or faulty products.
Products are unique and produced to order, therefore, they are non-refundable. Once an order has been sent to production it is sent to the provider and you can no longer edit any details or cancel it. If the shipment details were incorrect, or the customer ordered the wrong size or colour, The World Parrot Trust is not responsible and will not offer replacements or refunds.
If you have an issue with your order, you have to contact The World Parrot Trust directly and provide all necessary information and photographic evidence. After investigation, we will determine if you are eligible to receive a replacement. Eligible replacements have no cost for you.
So we can offer a wide range of exclusively designed products we use print on demand suppliers in different countries. Products are printed when you order and this can mean different shipping times depending on the supplier and complexity of the print. 3-5 business days is the normal production time to add to the shipping time but this can be 7 business days in certain circumstances. Please allow 30 days average shipping time after production time, we cannot deal with undelivered items before 30 days. Unfortunately we cannot guarantee delivery before this time.
Once an item has been sent to production it cannot be changed.
The ‘mockups’ (The displayed images) are created digitally and due to computer and mobile screen differences may not accurately show the true colours. We do check a sample from each range and this will be displayed in the collection details. If there are big differences, we do withdraw the range until we are satisfied. Fabrics, by their nature, can some time not appear as bright as the screen representations.
Custom Duties and Import VAT
When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.
Who pays for customs fees?
You, The customer, pay the additional costs such as duties, taxes, and customs clearance fees. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.
We unable to predict which of these fees, if any.
Goods purchased between EU countries
Custom duty is not applied on goods sold within the EU. However, VAT may still be applicable and should be included in the purchase price at the time of sale. We list our prices inclusive of VAT, you should not have to pay any additional amounts other than the total price displayed at checkout.
Goods arriving into EU from non-EU country
When shipping goods from a non-EU country into an EU country, custom duty and import VAT may apply on these goods.
The amount of custom duty and import VAT payable will be assessed at the point of entry of the destination country. This may result in you having to pay additional charges which are not included in the total price displayed at checkout.
Customs duty may not fall due for goods where the value does not exceed 150 euros.
For import VAT, the applicable rate is that of the country where the goods are being delivered.
Generally speaking VAT is not due when the total value of all goods in a consignment (value not inclusive of custom duties or transport costs) is less than the destination country threshold. The threshold may vary from 10 euros to 22 euros, depending on the EU country.
Goods arriving into non-EU countries
Other countries outside of the EU may also apply custom duty and/or import VAT on goods purchased from another country. The amount of custom duty and import VAT payable will be assessed at the point of entry of the destination country. This may result in you having to pay additional charges which are not included in the total price displayed at checkout.
As the threshold for the application of such charges may vary from country to country, please contact your local customs/ tax office for further information. Alternatively, you should check with your local tax advisor for more information.
Please note that the World Parrot Trust is not responsible for the collection or determination of any custom duties or import VAT costs.
How long will my order take (non print on demand goods)?
We aim to ship your order within a maximum of 7 working days (more normally within 3 days.). We will inform you if we think the order will take longer with reasons.
We are dependent on the postal system and shipping companies and shipping times vary from country to country. We do recommend tracked shipping to give some idea of transit times however tracking is only to the border in some countries. Please check before making your purchase and we will try to give you a rough time but ultimately it will be down to the shipping company.
When shipped UK to UK 2-5 days.
USA to UK and visa versa approximately 14 days. Please allow 30 days from the date of order plus production time. We cannot deal with enquiries before this time
Many countries such as Australia (depending on location), Canada and Africa along with some other countries can take up to 30+ days.
Please allow 35 days from the date of order.
If you need an order by a certain time its always best to check before placing your order.
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons) including lingerie, swimwear, etc